Frequently Asked Questions

About the Store

What is so special about the Arbella Boutique?

Arbella boutique remains in top choice in terms of trends. We are ultimate destination for latest fashion wear trending across the world.

 

Is it safe to put my card details into this site?

Probably, we don't store any of your card information, that is handled by our payment processing partner PayPal and PayUmoney, leaders in payment processing.

 

What is your Privacy Policy?

Read our Privacy Policy HERE

 

Shipping, Return, Refund

When you will ship my order?

Answer: Within 2-4 working days

 

My order never arrived. What should I do?

Answer: We will issue FULL REFUND under our refund policy. Read refund policy here.

 

My order order incomplete or damaged. What should I do?

Answer: We will issue refund under our refund policy that can be read here.

 

How Can I return my order item?

Before sending the parcel out, we check the product carefully for any defect or damage. But still there become any damage or defect you are entitle for the refund. 

To get the refund take few pictures of the product and email us to support@shoparbella.com within 10 days from the date of order received.

Read our refund policy here.

 

How can I exchange?

Go ahead and palace a new order of your choice, return us the original item( Two way shipping charge will be born by the buyer).

We will issue refund within 2-4 working days after we received the old item and found it eligible for refund.

 

 What is your cancellation Policy?

Answer: Order can be cancelled before a tracking number is updated.

A shipped out order can not be cancelled

 

For any additional information please contact us using the below email.

info@shoparbella.com